customer relations
We think further than the contract signature. Our customer relations are part of a long-term approach, with constant attention to your needs and requirements.
Customer relations are fundamental to all our activities – from the choice of the right dedicated contact for your project, through a genuine commitment to a successful project from the outset, to quality after-sales-service with ongoing support of all our products.
Our customer relations are built on respect and a trusting exchange – demonstrated by over 40 successful years in the business.
Confidentiality
At Maatel, we are particularly sensitive to your need for project confidentiality and the protection of your intellectual property.
Prior to any exchange of sensitive information about your project, we sign a written engagement not to divulge any information you share with us.
Also, contractually and after full payment, all studies conducted by Maatel for your project, including the analysis phase, become your property.
Responsible communication
Any Maatel communication regarding your products, via sales documents (brochures, videos, photos etc.) or in our exchanges with outside contacts, is subject to your prior approval.
Our quality control system covers every phase of your project, with a quality control process suited to each stage:
#1
During the product industrialization phase, a Full Process Chart (FPC) is established. This chart links each stage of the production process and details how risks will be contained during production. This document is used to validate each production process. The FPC has supporting documentation based on EN 13 485 standards for the medical sector and ISO 9001 for industrial products.
#2
All other quality standards and regulatory requirements are applied to complement the EN 13 485 and ISO 9001 standards. For example, the Maatel team has already acquired the expertise for quality and document processes required by FDA regulations for medical products sold in the United States.
All other quality standards and regulatory requirements are applied to complement the EN 13 485 and ISO 9001 standards. For example, the Maatel team has already acquired the expertise for quality and document processes required by FDA regulations for medical products sold in the United States.
